Your event’s own customer service agent.
- An address for your show, yourname@attendeehelp.com, included in your licence
- Answers from your event’s own details, FAQs and catalogue
- Finds the customer’s order and re-sends their tickets
- Drafts every reply for your tick, or sends on its own when it is sure
- Hands you the questions it cannot answer, never a guess
The same questions arrive every night: where are my tickets, what time do doors open, can I upgrade, where do exhibitors unload. attendeehelp.com reads all of it, answers what it knows from your event, and leaves you only the ones that need a person.
attendeehelp.com is built and hosted by Crowd. It is one of the ten things included in your Crowd licence, for every event.
Customer agent
Reads every question, drafts the reply, waits for your tick.
When it is not sure, it does not guess. The question lands with you instead.
The help desk your event never had time for.
One address, printed everywhere.
Every event on Crowd gets a handle on attendeehelp.com, included in your licence. Put it on your website, your tickets, your signage and your exhibitor manual. Anything sent to it is read by the agent. Forward your existing support inbox to it and nothing changes for your audience.
- Pick the handle, homeexpo or anything you like
- Chat widget for your site uses the same brain
- Old addresses keep resolving; nothing you handed out breaks
It answers from your event, not the internet.
The agent is grounded in an index of your own event: details, hours, venue and policies, your published FAQs, your ticket, booth and sponsorship catalogue, the notes you write for it, and every answer you have approved. It says plainly when it does not know.
- Re-syncs from your event every time you change it
- Your notes and approved answers survive every sync
- No question is answered from outside your event
“Where are my tickets” gets the tickets.
When a customer writes from the address they bought with, the agent sees their orders, tickets and passes, and can re-send them. It looks up a record only for the sender’s own address, or an order number and purchase email given together, so nobody can fish for someone else’s order.
- Order found, PDF re-sent, apology drafted
- Upgrades and refunds proposed as actions for your approval
- Nothing about another customer is ever shown
Approve first, or let it run.
Every reply is drafted with its sources and a confidence score. In approve-first mode nothing leaves until you tick it. Switch to auto-reply and the agent sends on its own when it is confident and nothing in the message needs a person. Complaints, refunds and anything tense come to you.
- One tap to approve, one to edit
- A suggested FAQ from every new question
- Escalations land in your inbox, not the customer’s spam
Three steps, ten minutes.
Your agent address
Home Expo, Melbourne
Your event’s support address
In your licence. On your own AI account.
The customer service agent is one of the ten things included with Crowd, for every event you run. It connects to your own AI account, so every conversation and all your data stay yours.
- The address and chat widget, for every event
- Knowledge index, synced from your event
- Runs on your own AI account
- Escalations land in your inbox
attendeehelp.com, answered.
What is attendeehelp.com?
The customer service agent for expos and trade shows, built and hosted by Crowd. Every event on Crowd gets its own address on attendeehelp.com; the agent reads what arrives and answers from that event’s own details, FAQs, catalogue and orders.
What does it cost?
Nothing on top of your licence. The customer service agent is one of the ten things included with Crowd, for every event. It connects to your own AI account, so the conversations and your data stay yours.
Does it send replies without me?
Only if you switch it to auto-reply, and even then only when it is confident and nothing in the message needs a person. In approve-first mode every reply waits for your tick. Complaints and refunds always come to you.
Can it see customer orders?
Only the sender’s own. It matches records to the address the customer wrote from, or to an order number and purchase email supplied together. It never looks up anyone else.
Does it make things up?
No. It answers from your event’s index and says plainly when it does not know. Every draft carries its sources and a confidence score so you can see where an answer came from.
Can I keep my existing support email?
Yes. Forward it to your attendeehelp.com address and the agent reads it the same way. Anything you have already handed out keeps working.
attendeehelp.com is a product of Crowd, end-to-end technology for exhibitions, events and festivals. Sponsor of The Expo Awards 2027.
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